Your Information. Your Rights. Our Legal Duty.

​

The following notice describes how REGENX Health protects your personal health information (PHI).

​

Your Rights

​

You have the right to:

​

• Get a copy of your paper or electronic medical record

• Correct your paper or electronic medical record

• Request confidential communication

• Ask us to limit the information we share

• Get a list of those with whom we’ve shared your information

• Get a copy of this privacy notice

• Choose someone to act on your behalf 

• File a complaint if you believe your privacy rights have been violated

​

Your Choices

​

You have some choices in the way that we use and share information as we:

​

• Tell family, friends, or other providers about your condition with your consent. 

• We do not use your PHI to market our services 

​

Our Uses and Disclosures

​

We may use and share your information as we:

​

• Treat you

• Run our organization

• Bill for your services

• Help with public health and safety issues

• Comply with the law

• Respond to organ and tissue donation requests 

• Work with a medical examiner or funeral director

• Address workers’ compensation, law enforcement, and other government requests

• Respond to lawsuits and legal actions

​

Your Rights

​

When it comes to your personal health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

​

Get an electronic or paper copy of your medical record

​

• You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.

• We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee. 

​

Ask us to correct your medical record

​

• You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.

• We may say “no” to your request, but we’ll tell you why in writing within 60 days.

​

Request confidential communications

​

• You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.

• We will say “yes” to all reasonable requests.

​

Ask us to limit what we use or share

​

• You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.

• If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.

​

Get a list of those with whom we’ve shared information

​

• You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why. As it stands, all patient information is kept private and not shared for any purpose unless provided by notice or consent by you. 

• We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.

​

Get a copy of this privacy notice

​

You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly. Prior to receiving services at REGENX Health you are required to sign this privacy policy. The privacy policy is made available in the electronic medical record portal. 

 

Choose someone to act for you

​

• If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.

• We will make sure the person has this authority and can act for you before we take any action.

​

File a complaint if you feel your rights are violated

​

• You can complain if you feel we have violated your rights by contacting us using the information on page 1.

• You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.

• We will not retaliate against you for filing a complaint.

​

Your Choices

​

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

​

In these cases, you have both the right and choice to tell us to:

​

• Share information with your family, close friends, or others involved in your care

• Share information in a disaster relief situation

• Include your information in a hospital directory

​

If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

 

In these cases, we never share your information unless you give us written permission:

​

• Marketing purposes

• Sale of your information

• Release of medical information to any organization or individual

​

By default all patient health information is kept private and secure. 

 

Our Uses and Disclosures

​

How do we typically use or share your health information?

​

We typically use or share your health information in the following ways:

​

• Treat you

• We can use your health information and share it with other professionals who are treating you.

• Example: A doctor treating you for an injury asks another doctor about your overall health condition.

 

Run our organization

​

We can use and share your health information to run our practice, improve your care, and contact you when necessary.

Example: We use health information about you to manage your treatment and services.

 

Bill for your services

We can use and share your health information to bill and get payment from health plans or other entities.

 

Example: We give information about you to your health insurance plan so it will pay for your services.

 

How else can we use or share your health information?

​

We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health. We have to meet many conditions in the law before we can share your information for these purposes. For more information click here.

​

Help with public health and safety issues.

​

We can share health information about you for certain situations such as:

• Preventing disease

• Helping with product recalls

• Reporting adverse reactions to medications

• Reporting suspected abuse, neglect, or domestic violence

• Preventing or reducing a serious threat to anyone’s health or safety

 

We will never market or sell personal information

​

Research

 

We required by law to alert all patients if we plan or will use or share your information for health research. REGENX Health is not involved in any research and does not plan to perform any research.

 

Comply with the law

​

• We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.

• Respond to organ and tissue donation requests

• We can share health information about you with organ procurement organizations.

• Work with a medical examiner or funeral director

• We can share health information with a coroner, medical examiner, or funeral director when an individual dies.

• Address workers’ compensation, law enforcement, and other government requests

​

We can use or share health information about you:

• For workers’ compensation claims

• For law enforcement purposes or with a law enforcement official

• With health oversight agencies for activities authorized by law

• For special government functions such as military, national security, and presidential protective services

• Respond to lawsuits and legal actions

• We can share health information about you in response to a court or administrative order, or in response to a subpoena.

​

Our Responsibilities

​

• We are required by law to maintain the privacy and security of your protected health information.

• We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.

• We must follow the duties and privacy practices described in this notice and give you a copy of it.

• We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

​

For more information click here.

​

Accessibility of Our Services to All

​

For individuals who may need assistance or: ​​

​

i) have difficulty using or accessing any element of this website

ii) need assistance learning more about our services

iii) need assistance to utilize telehealth services

 

please email us at support@regexhealth.com. We will work with you to provide the information and assistance through a telecommunication method consistent with applicable law and your needs. 

​

Changes to the Terms of this Notice

​

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request and on our website.

​

​

California Privacy Act Policy

​

The California Consumer Privacy Act of 2018 (CCPA) gives consumers more control over the personal information that businesses collect about them and the CCPA regulations provide guidance on how to implement the law. Privacy rights for California consumers, including:

​

• The right to know about the personal information a business collects about them and how it is used and shared;

• The right to delete personal information collected from them (with some exceptions);

• The right to opt-out of the sale or sharing of their personal information; and

• The right to non-discrimination for exercising their CCPA rights.

​

A. Categories of Personal Information Collected, Used and Shared

​

In accordance with California law, we may have collected the following categories of Personal Information from California consumers:

​

• Identifiers – Full name, email address, phone number, home address, driver's license picture, emergency contact information, personalized unique signature.

• Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) – e.g., a name, signature, physical characteristics or description, address, telephone number, , driver's license or state identification card number, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some Personal Information included in this category may overlap with other categories

• Protected classification characteristics under California or federal law - Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status.

​

We collect and do not disclose the above-listed categories of Personal Information without your permission to do so. 

​

B. Sale of Personal Information

​

In the last 12 months, we have/have not knowingly sold any Personal Information of California Consumers, including no actual knowledge that we have sold the Personal Information of California Consumers under the age of 16 years old. The CCPA defines “sale” as: selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s Personal Information to another business or third party for monetary or valuable consideration.

​

C. Your California privacy rights

​

California consumers may exercise their CCPA privacy rights with respect to their Personal Information by following the instructions set forth in this section. Please note that the CCPA creates a process for us to follow when evaluating your request, and there are also some exceptions to these rights.

​

California Privacy Rights:

​

1 ) Right to Know/Access

​

You have the right to request that we disclose to you what Personal Information we collect, use, disclose, and sell about you including:

• The categories of Personal Information we have collected about California Consumers in the preceding 12 months

• The categories of sources from which the Personal Information is collected

• The business or commercial purpose for collecting or selling Personal Information

• The categories of Personal information, if any, that we disclosed for a business purpose or sold to third parties in the preceding 12 months

• The categories of third parties to whom the information was disclosed or sold

• ​

2) Right to Delete

​

You have the right to request we delete the Personal Information we collect about you

​

3) Right to Opt-Out of Sale

​

You have the right to opt-out of the sale of your Personal Information to third parties. You may exercise your right to opt out immediately by contacting us.

​

4) Right to Non-Discrimination

​

You have the right to not receive discriminatory treatment by us if you exercise any of the rights conferred to you by the CCPA.

​

D. How to Exercise Your California Consumer Rights

​

If you are a California consumer and would like to exercise any of your rights listed above, please contact us using the information below.

You may also designate an authorized agent to make a request to exercise your rights on your behalf. In order to do so, you must contact us through your agent.

​

While we take measures to ensure that those responsible for receiving and responding to your request are informed of your rights and how to help you exercise those rights, when contacting us to exercise your rights, we ask you to please adhere to the following guidelines:

​

• Tell Us Which Right You Are Exercising: Specify which right you want to exercise and the Personal Information to which your request relates (if not to you). If you are acting as an authorized agent on behalf of a California consumer, please clearly indicate this fact and indicate your authority to act on their behalf

• Help Us Verify Your Identity: Contact us using the information above and provide us with enough information to verify your identity. Please note that if we cannot initially verify your identity, we may request additional information to complete the verification process. Any Personal Information you disclose to us for purposes of verifying your identity will solely be used for the purpose of verification.

• Direct Our Response Delivery: Inform us of the delivery mechanism with which you prefer to receive our response. You may specify, for example, email, mail, or through your account (if you have one with us).

​

E. How We Respond to California Consumers’ Requests

​

In all cases, we will respond to your request within 30 days to confirm receipt of your request and provide you with information about how we will process your request. Then we will respond substantively to your request within 60 days. However, where reasonably necessary, we may extend our response time by an additional 45 days, provided we send you notice of such extension first.

​

We will provide the information to you via your preferred delivery mechanism. If the information is provided to you electronically, we will provide you the information in a portable format and, to the extent technically feasible, in a machine readable, readily useable format that allows you to freely transmit this information without hindrance.

​

Please note that we will not charge you for making a request, provided that you make no more than two (2) requests per year. If you make three (3) or more requests in any given twelve (12) month period, we may refuse to respond to such requests, if determined by us to be unfounded or excessive (e.g., repetitive in nature), or we may charge a reasonable fee taking into account the administrative costs of providing the information or communication or taking the action requested. If we refuse to act on the request, we will provide you notice and the reason for our refusal to act.

​

F. Contacting the California Attorney General

​

The CCPA also gives California Consumers the right to lodge a complaint with the California Attorney General’s office. The Attorney General’s office may be contacted at https://oag.ca.gov/contact/consumer-complaint-against-business-or-company or by telephone at: (916) 210-6276.

​

G. Contact Information

​

If you have questions about this Privacy Notice, our information practices, or how we handle your information or would like to exercise your rights, please reach out by contacting us at support@regenxhealth.com or online.